Signup pipeline everyone who created a tutor account, and how far they got · every submission →
| Week | Age | Signed up | Submitted KYC | Ever rejected | Verified | Pass rate | Still rejected | Reached 1 session |
|---|---|---|---|---|---|---|---|---|
| 2026-10-19 | 0d | 252 | — | — | — | — | — | — |
| 2026-10-12 | 7d | 2774 | 278 10.0% | 180 6.5% | — | — | — | — |
| 2026-10-05 | 14d | 3534 | 441 12.5% | 344 9.7% | — | — | — | — |
| 2026-09-28 | 21d | 3950 | 422 10.7% | 367 9.3% | 139 3.5% | 32.9% | 267 6.8% | 60 1.5% |
| 2026-09-21 | 28d | 4155 | 468 11.3% | 430 10.3% | 135 3.2% | 28.8% | 321 7.7% | 72 1.7% |
| 2026-09-14 | 35d | 4220 | 429 10.2% | 385 9.1% | 122 2.9% | 28.4% | 257 6.1% | 71 1.7% |
| 2026-09-07 | 42d | 4300 | 492 11.4% | 442 10.3% | 142 3.3% | 28.9% | 283 6.6% | 80 1.9% |
| 2026-08-31 | 49d | 4410 | 512 11.6% | 480 10.9% | 114 2.6% | 22.3% | 311 7.1% | 74 1.7% |
| 2026-08-24 | 56d | 3596 | 322 9.0% | 294 8.2% | 69 1.9% | 21.4% | 167 4.6% | 48 1.3% |
| 2026-08-17 | 63d | 4244 | 303 7.1% | 265 6.2% | 67 1.6% | 22.1% | 157 3.7% | 44 1.0% |
| 2026-08-10 | 70d | 4148 | 330 8.0% | 305 7.4% | 65 1.6% | 19.7% | 178 4.3% | 41 1.0% |
| 2026-08-03 | 77d | 3068 | 330 10.8% | 312 10.2% | 37 1.2% | 11.2% | 178 5.8% | 25 0.8% |
| 2026-07-27 | 84d | 3102 | 299 9.6% | 286 9.2% | 30 1.0% | 10.0% | 163 5.3% | 20 0.6% |
| 2026-07-20 | 91d | 2971 | 278 9.4% | 266 9.0% | 27 0.9% | 9.7% | 160 5.4% | 16 0.5% |
| 2026-07-13 | 98d | 3499 | 259 7.4% | 251 7.2% | 22 0.6% | 8.5% | 146 4.2% | 10 0.3% |
| 2026-07-06 | 105d | 2622 | 251 9.6% | 233 8.9% | 32 1.2% | 12.7% | 163 6.2% | 17 0.6% |
| 2026-06-29 | 112d | 2977 | 263 8.8% | 258 8.7% | 31 1.0% | 11.8% | 167 5.6% | 10 0.3% |
| 2026-06-22 | 119d | 2623 | 218 8.3% | 207 7.9% | 24 0.9% | 11.0% | 159 6.1% | 7 0.3% |
| 2026-06-15 | 126d | 2260 | 200 8.8% | 190 8.4% | 21 0.9% | 10.5% | 155 6.9% | 9 0.4% |
| 2026-06-08 | 133d | 2511 | 165 6.6% | 151 6.0% | 16 0.6% | 9.7% | 126 5.0% | 4 0.2% |
| 2026-06-01 | 140d | 2431 | 174 7.2% | 161 6.6% | 18 0.7% | 10.3% | 143 5.9% | 4 0.2% |
| 2026-05-25 | 147d | 2175 | 131 6.0% | 120 5.5% | 19 0.9% | 14.5% | 106 4.9% | 6 0.3% |
| 2026-05-18 | 154d | 2813 | 168 6.0% | 158 5.6% | 20 0.7% | 11.9% | 134 4.8% | 8 0.3% |
| 2026-05-11 | 161d | 2731 | 124 4.5% | 113 4.1% | 20 0.7% | 16.1% | 96 3.5% | 3 0.1% |
| 2026-05-04 | 168d | 2335 | 142 6.1% | 132 5.7% | 26 1.1% | 18.3% | 107 4.6% | 7 0.3% |
| 2026-04-27 | 175d | 1864 | 101 5.4% | 93 5.0% | 14 0.8% | 13.9% | 80 4.3% | 3 0.2% |
| 2026-04-22 | 180d | 1304 | 73 5.6% | 68 5.2% | 9 0.7% | 12.3% | 57 4.4% | 2 0.2% |
Measured time from signing up: submitted — half within 1d, three quarters within 6d; verified — half within 8d, three quarters within 19d · a week younger than that is left unjudged for that stage.
Tutors online vs requests by IST hour, average day over 2026-10-11 → 2026-10-18 · 6288 tutors active in 30 days · per tutor → · per sub-topic →
"Tutors online" is how many distinct tutors reported online at any point in that hour on an average day; tutor-hours in the hover. The online table is written once a night for the previous day, so it is always a day behind and cannot follow the date range — the last seven complete days are shown.
Online, available, and sent nothing tutor-hours over 2026-10-11 → 2026-10-18 · idle, zero requests pushed, and a sub-topic they teach was losing requests that hour · every tutor → · the loss this explains →
8,378 tutor-hours ≈ 1047 a day 47.1% of idle time 17,774 idle of 40,526 online 1028 tutors affected of 2423 ever online 14.1% median tutor across 608 with 24+ online hrs
| Tutor | Online hrs | Sent nothing | Share |
|---|---|---|---|
| Avleen Kour | 29 | 29 | 100% vs 14.1% |
| Mannu | 80 | 79 | 99% vs 14.1% |
| Sakshi Mehra | 80 | 77 | 96% vs 14.1% |
| Neha Kumari | 24 | 23 | 96% vs 14.1% |
| Sakshi Sinha | 92 | 88 | 96% vs 14.1% |
| Nakul Goswami | 46 | 44 | 96% vs 14.1% |
| Likhitha | 65 | 61 | 94% vs 14.1% |
| Babul Biswas | 46 | 43 | 93% vs 14.1% |
| Siddhesh | 30 | 28 | 93% vs 14.1% |
| Harshini C | 120 | 111 | 92% vs 14.1% |
Ranked on share, not count — a tutor online two hundred hours collects
more of everything — and only tutors with at least
24 online hours in the window appear, since below
that a share says more about the sample than the tutor: the median
tutor here is online one hour in the whole window. Every share is shown
against the median of the tutors who clear that bar, because a
percentage with nothing to compare it to is not a finding.
Read this as a lead, not a verdict. Each clause removes
an innocent explanation: a tutor who was teaching was not available, one
who was pushed was not skipped, and an hour with no loss in their subject
had nothing to send them. The one it cannot remove is whether the tutor
was accepting requests — instructor_online_window is
a presence heartbeat and the replica carries no availability flag, so a
tutor sitting with the app open but toggled off looks identical here to
one being skipped. Measured against that: in a typical hour counted here
the matcher issued about 1,035 pushes to about 125 other tutors, so these
are mostly not quiet hours — but that is evidence, not proof.
Signup to submission 2026-10-07 → 2026-10-20 · by signup day · where each day's signups stand now
| Day | Age | Signed up | Never opened KYC | Opened, not submitted | Profile photo | ID document | Sub-topics | Intro video | Question video | Submitted | In review | Rejected | Verified |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2026-10-20 | 0d | 6 | 33.3% 2 | 66.7% 4 | 25% | 25% | 75% | 0% | 0% | 0.0% 0 | |||
| 2026-10-19 | 1d | 327 | 41.9% 137 | 53.8% 176 | 80% | 38% | 74% | 4% | 4% | 4.3% 14 | 11 | 2 | 1 |
| 2026-10-18 | 2d | 329 | 38.3% 126 | 52.0% 171 | 84% | 44% | 72% | 2% | 2% | 9.7% 32 | 14 | 9 (2) | 9 |
| 2026-10-17 | 3d | 337 | 37.7% 127 | 54.9% 185 | 83% | 45% | 74% | 0% | 0% | 7.4% 25 | 1 | 15 (2) | 9 |
| 2026-10-16 | 4d | 392 | 39.0% 153 | 52.0% 204 | 77% | 29% | 73% | 4% | 4% | 8.9% 35 | 4 | 17 (2) | 14 |
| 2026-10-15 | 5d | 427 | 39.1% 167 | 50.6% 216 | 82% | 37% | 80% | 4% | 4% | 10.3% 44 | 2 | 20 (2) | 22 |
| 2026-10-14 | 6d | 425 | 40.5% 172 | 49.9% 212 | 82% | 32% | 73% | 3% | 3% | 9.6% 41 | 6 | 22 (3) | 13 |
| 2026-10-13 | 7d | 431 | 40.1% 173 | 48.5% 209 | 82% | 38% | 80% | 4% | 4% | 11.4% 49 | 3 | 24 (6) | 22 |
| 2026-10-12 | 8d | 430 | 34.7% 149 | 54.9% 236 | 77% | 38% | 76% | 2% | 2% | 10.5% 45 | 1 | 22 (3) | 22 |
| 2026-10-11 | 9d | 460 | 34.8% 160 | 50.9% 234 | 82% | 36% | 78% | 3% | 3% | 14.3% 66 | 1 | 35 (5) | 30 |
| 2026-10-10 | 10d | 439 | 41.5% 182 | 45.1% 198 | 84% | 36% | 79% | 7% | 7% | 13.4% 59 | 34 (3) | 25 | |
| 2026-10-09 | 11d | 477 | 32.9% 157 | 55.6% 265 | 82% | 37% | 78% | 5% | 5% | 11.5% 55 | 34 (2) | 21 | |
| 2026-10-08 | 12d | 531 | 36.5% 194 | 52.4% 278 | 83% | 41% | 75% | 2% | 2% | 11.1% 59 | 3 | 38 (4) | 18 |
| 2026-10-07 | 13d | 560 | 37.9% 212 | 52.1% 292 | 81% | 41% | 76% | 2% | 2% | 10.0% 56 | 1 | 32 (4) | 23 |
The step columns are shares of the "opened, not submitted" group only: which parts of the form they did get through. Steps are not in order — a tutor can pick sub-topics before uploading a photo. Days under 6 days old (three quarters of submissions arrive within that) are hatched and left off the chart.
Why KYC is rejected 2026-10-07 → 2026-10-20 · distinct tutors per reason per day · a rejection can carry several reasons
1,708 rejections of 1,176 tutors in the range, 145 of them rejected and blocked. Share is of tutors rejected at all.
| Reason | What the tutor was told | Tutors | Share | Blocked |
|---|---|---|---|---|
| Question video | Video solution not clear - camera not focussed on writing area | 866 | 73.6% | 29 |
| Introduction video | The introduction video is not appropriate. | 521 | 44.3% | 19 |
| Question video | Recorded video does not capture all the steps involved in solving the question | 477 | 40.6% | 8 |
| Question video | Solution video not clear - video is blurry or recorded in a noisy environment | 369 | 31.4% | 15 |
| Question video | The solution provided by you is not legible. | 359 | 30.5% | 11 |
| Introduction video | Introductory video is not clear - recorded in an environment with inadequate lighting | 351 | 29.8% | 6 |
| Introduction video | Introductory video is not clear - recorded in an environment with background noise | 318 | 27.0% | 11 |
| Profile photo | Profile photo is not professional and with a clear background. | 299 | 25.4% | 3 |
| Question video | Video recording environment does not have sufficient lighting | 275 | 23.4% | 8 |
| Introduction video | Video introduction does not convey the required information. | 170 | 14.5% | 10 |
| Question video | The video solution is not clear. | 167 | 14.2% | 4 |
| ID document | The ID document uploaded by you is of a minor. | 100 | 8.5% | 86 |
| Question video | The paper used for answering the question is not acceptable. | 78 | 6.6% | 2 |
| Question video | Video solution is not audible. | 63 | 5.4% | 3 |
| Question video | The solution provided in the video is incorrect. | 59 | 5.0% | 2 |
| Question video | The solution provided in the video is incomplete. | 55 | 4.7% | 1 |
| Introduction video | Voice not audible in the introduction video. | 49 | 4.2% | 1 |
| Max attempts | — | 48 | 4.1% | 46 |
| Max attempts | Your Application does not meet the Filo standards of tutoring at this point. | 48 | 4.1% | 46 |
| Question video | Video solution provided does not communicate the required information | 47 | 4.0% | 2 |
| Question video | The language used in answering the question is not acceptable. | 43 | 3.7% | 11 |
| ID document | Name on ID document does not match with profile name and introduction Video. | 32 | 2.7% | 9 |
| Profile photo | Profile photo does not clearly show your face. | 32 | 2.7% | |
| ID document | Incorrect ID document uploaded. Acceptable documents are PAN or Aadhar Card. | 18 | 1.5% | 3 |
| Introduction video | The introduction video does not clearly show your face. | 16 | 1.4% | |
| Introduction video | The language used in the introduction video is not acceptable. | 14 | 1.2% | 4 |
| Profile photo | Profile photo mismatch with introduction video. | 14 | 1.2% | |
| ID document | The ID document picture is not clear. | 13 | 1.1% | 1 |
| Question video | — | 8 | 0.7% | 1 |
| Profile photo | Profile photo mismatch with the ID document. | 5 | 0.4% | 1 |
| Profile photo | Profile photo is not clear. | 5 | 0.4% | |
| Subtopic Not Required | No requirement in the selected sub-topics | 3 | 0.3% | 2 |
| Introduction video | — | 3 | 0.3% | |
| Malicious activity | — | 3 | 0.3% | 3 |
| Malicious activity | Your Application does not meet the Filo standards of tutoring at this point. | 3 | 0.3% | 3 |
| Subtopic Not Required | — | 2 | 0.2% | 2 |
| NA | — | 2 | 0.2% | 2 |
| Profile photo | — | 2 | 0.2% | |
| PAN already used by another account. | — | 1 | 0.1% |
Acquisition tutors completing KYC each week, and how many finished training
Activation share of each week's tutors reaching each milestone · weeks too young for a milestone are left out of that line, not plotted as zero
Cohorts newest first
| Week | Age | Completed KYC | Trained | 1 session | 5 sessions | 10 sessions | 20 sessions | 50 sessions |
|---|---|---|---|---|---|---|---|---|
| 2026-10-19 | 0d | 95 | 0 0% | — | — | — | — | — |
| 2026-10-12 | 7d | 425 | 277 65% | — | — | — | — | — |
| 2026-10-05 | 14d | 281 | 222 79% | 160 57% | 143 51% | 127 45% | 105 37% | — |
| 2026-09-28 | 21d | 141 | 122 87% | 100 71% | 94 67% | 85 60% | 76 54% | 52 37% |
| 2026-09-21 | 28d | 154 | 135 88% | 117 76% | 108 70% | 103 67% | 95 62% | 64 42% |
| 2026-09-14 | 35d | 129 | 116 90% | 98 76% | 82 64% | 77 60% | 69 53% | 49 38% |
| 2026-09-07 | 42d | 161 | 141 88% | 127 79% | 110 68% | 104 65% | 92 57% | 79 49% |
| 2026-08-31 | 49d | 65 | 60 92% | 54 83% | 52 80% | 50 77% | 43 66% | 33 51% |
| 2026-08-24 | 56d | 42 | 39 93% | 34 81% | 34 81% | 33 79% | 30 71% | 24 57% |
| 2026-08-17 | 63d | 47 | 40 85% | 36 77% | 33 70% | 33 70% | 25 53% | 20 43% |
| 2026-08-10 | 70d | 39 | 29 74% | 25 64% | 20 51% | 18 46% | 16 41% | 15 38% |
| 2026-08-03 | 77d | 42 | 34 81% | 31 74% | 23 55% | 23 55% | 20 48% | 12 29% |
| 2026-07-27 | 84d | 32 | 27 84% | 16 50% | 12 38% | 11 34% | 10 31% | 7 22% |
| 2026-07-20 | 91d | 39 | 23 59% | 15 38% | 13 33% | 13 33% | 8 21% | 5 13% |
| 2026-07-13 | 98d | 38 | 22 58% | 11 29% | 7 18% | 5 13% | 5 13% | 4 11% |
| 2026-07-06 | 105d | 49 | 39 80% | 13 27% | 10 20% | 9 18% | 9 18% | 9 18% |
| 2026-06-29 | 112d | 34 | 24 71% | 10 29% | 5 15% | 5 15% | 3 9% | 3 9% |
| 2026-06-22 | 119d | 38 | 30 79% | 11 29% | 8 21% | 7 18% | 6 16% | 5 13% |
| 2026-06-15 | 126d | 30 | 22 73% | 10 33% | 6 20% | 6 20% | 5 17% | 5 17% |
| 2026-06-08 | 133d | 23 | 16 70% | 7 30% | 6 26% | 5 22% | 2 9% | 2 9% |
| 2026-06-01 | 140d | 36 | 27 75% | 9 25% | 6 17% | 5 14% | 3 8% | 3 8% |
| 2026-05-25 | 147d | 26 | 16 62% | 9 35% | 7 27% | 5 19% | 4 15% | 4 15% |
| 2026-05-18 | 154d | 26 | 17 65% | 6 23% | 4 15% | 4 15% | 3 12% | 3 12% |
| 2026-05-11 | 161d | 35 | 27 77% | 10 29% | 6 17% | 6 17% | 4 11% | 3 9% |
| 2026-05-04 | 168d | 33 | 21 64% | 8 24% | 4 12% | 4 12% | 2 6% | 2 6% |
| 2026-04-27 | 175d | 33 | 15 45% | 8 24% | 7 21% | 7 21% | 7 21% | 6 18% |
| 2026-04-22 | 180d | 18 | 6 33% | 5 28% | 4 22% | 4 22% | 3 17% | 1 6% |
How long a milestone takes measured on tutors who reached it, re-measured every sync
| Milestone | Tutors measured | Half within | Three quarters within | Nine in ten within |
|---|---|---|---|---|
| session 1 | 967 | 5d | 10d | 23d |
| session 5 | 811 | 6d | 11d | 27d |
| session 10 | 750 | 6d | 13d | 30d |
| session 20 | 642 | 7d | 14d | 32d |
| session 50 | 470 | 10d | 18d | 35d |
The “three quarters” column is what decides when a cohort may be judged. Note the gap between the first session and the fiftieth — the slow part is getting a tutor started, not ramping them once they are.